At Ashmal Online, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not be what you expected it to be. In such instances, we are happy to offer a 7-day easy return policy to our customers.
Return Process:
1. Initiating a Return:
If you wish to return an item, please contact us within 7 days of receiving your order. You can initiate the return process by reaching out to us on WhatsApp at +923168829653 or via email at returns@ashmal.online.
2. Approval of Return:
Once your return request is received, our customer service team will review the request and provide you with approval for the return along with detailed instructions.
3. Shipping the Product Back:
After receiving approval, please send the item back to us at the following address:
Ashmal Online Warehouse,
Near Highway Office,
Talagang, Punjab, 48100.
Please note that the item must be in its original condition, with all the tags intact, and accompanied by the original receipt.
4. Return Shipping Costs:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
5. Processing the Return:
Upon receiving your returned item, our team will inspect it and process your refund or exchange as per your request. Please allow up to 14 days for the return process to be completed.
Additional Information:
Office Address:
If you have any queries or need assistance, feel free to visit us at our office:
Flat # 8, First Floor, Zinger Plaza,
6th Rd, Block D Satellite Town,
Rawalpindi, Punjab 46000.
Return Conditions:
Items returned must be in their unused condition with the original packaging. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
Non-returnable Items:
Certain items such as perishable goods, custom products, and personal care items are non-returnable unless there is a fault with the product.
Exchanges:
If you need to exchange an item for the same item, send us an email at returns@ashmal.online, and send your item to our warehouse address.
At Ashmal Online, we are committed to making your return process as smooth as possible. If you have any questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority.